The Peru Gazette

Awards honor CVPH team’s continued commitment to clinical quality, positive patient experiences.

 CVPH News Release 

PLATTSBURGH, NY (02/12/2024) — The University of Vermont Health Network – Champlain Valley Physicians Hospital (CVPH) announced today that it has received two 2023 Press Ganey Human Experience awards:  The Pinnacle of Excellence Award and the Guardian of Excellence Award.

Using data collected in 2021-22, these awards are part of the Press Ganey’s annual ranking of the top hospitals and health systems in the country. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the over safety, quality and experience of care.

As a winner of the Pinnacle of Excellence Award^®, CVPH is ranked in the top 5% of healthcare providers in delivering patient experience over a minimum of 2 consecutive years.  The Guardian of Excellence Award^®, recognizes health care providers like CVPH who are in the top 5% in delivering clinical quality.

After an encounter with most CVPH services, patients receive a survey, or depending on preference, links to a survey via text or email, from Press Ganey who analyzes responses and compares the results to other health care facilities of similar size. Reports based on patient responses inform patient experience and clinical initiatives at CVPH.

“These well-deserved awards reflect this team’s ongoing commitment to providing quality care and a great patient experience. Every day, employees and providers work together to meet the challenges of this new healthcare landscape with the best interest of our patients at the very core of all we do,” said CVPH President Michelle LeBeau.

“In prioritizing the well-being of both their patients and dedicated staff on a daily basis, CVPH exemplifies dedication to their workforce and the communities they impact,” said Patrick T. Ryan, CEO and chairman at Press Ganey. “We applaud CVPH’s compassion, empathetic approach, and the genuine human connections they forge within the clinical healthcare landscape. It’s a privilege for us to collaborate with them as we applaud their remarkable accomplishments.”