Geri Kaplan-Downs receives BEE Award at CVPH for turning everyday interactions into moments of care and connection.
Small Gestures, Big Impact for Patients and Colleagues
Plattsburgh, NY, CVPH News Release of Jan. 8, 2026 – In a busy hospital environment, small gestures can make a big difference. For Geri Kaplan-Downs, those gestures are part of her everyday approach to care.
Kaplan-Downs works in nutrition and patient accounting, but her impact reaches far beyond her job description. Described as “a beacon of positivity and compassion” by Amy Wisher, a family member of a patient, Kaplan-Downs is also renowned for the time she takes to connect with patients in ways that make them feel valued.
“She brightens their days through heartfelt conversations that make them feel special,” Wisher explains. “Her ability to bring joy to their meals doesn’t just nourish their bodies. It nurtures their spirits.”
Those moments of kindness can transform a routine hospital visit into something memorable. In addition to her work with patients, Kaplan-Downs plays a critical role behind the scenes. Her attention to detail in patient accounting ensures processes run smoothly, helping create a seamless experience for patients and staff alike.
“Her diligence and commitment help maintain the integrity of our operations,” Wisher continues. “Her positivity uplifts patients and inspires coworkers, reinforcing a culture of care and excellence.”
Wisher nominated Kaplan-Downs for the hospital’s BEE (Beyond Extraordinary Everyday) Award, and she was presented with the honor during a surprise ceremony with her colleagues. During the award presentation, she was presented with a certificate commending her for her extraordinary work. Kaplan-Downs, like all honorees, also received a BEE Award pin, a beautiful and meaningful sculpture and a basket filled with bee-themed gifts.
All Champlain Valley Physicians Hospital employees who support patient care by working together with physicians and registered nurses to improve the physical, emotional and spiritual health of patients and their loved ones are eligible for the BEE Award. Nomination forms and boxes are located at each of the hospital’s main entrances and on the UVM Health Network website. Support staff may be nominated by patients, families and colleagues. A committee reviews nominations and awards a deserving employee each quarter.
Posted: January 8th, 2026 under Adirondack Region News, City News, Community Events, General News, Heathcare News, Northern NY News.