The concept of “safety” can change depending on our circumstances. I think we would all agree that safety in the world of COVID-19 looks different than it did six months ago. As we begin to re-emerge from COVID-related closures and cancellations, I want to give you an update on what safety looks like at the University of Vermont Health Network, and how we are tirelessly working to keep our patients and staff as safe as possible.
In accordance with changing state guidelines in Vermont and New York, our hospitals and health care facilities are gradually welcoming back patients for non-urgent and elective procedures and appointments that do not require a hospital stay. While the details necessarily will look a little different at each organization, the common theme is that we are taking additional precautions across the health system to keep our patients and our staff safe. Some of this work includes:
Social distancing: We all have heard about the need to stay at least six feet apart to minimize the spread of COVID-19. At our health care facilities, this translates into measures such as scheduling only a few appointments at a time; asking some patients to wait in their cars prior to their exam; and continuing to restrict visitors.
Screening: We are screening our staff for signs of COVID-19 exposure, and we’re also checking temperatures and asking a few questions of patients as they enter our buildings. For patients with respiratory complaints or a fever, we are taking every precaution to minimize exposure to others and get them the care they need.
Masking: This is a fundamental precaution for all patients and staff: Everyone will wear a mask. Patients who don’t have a mask will be provided one.
Patient testing: For certain outpatient surgeries and procedures, some patients will be tested for COVID-19 and asked to quarantine until their appointment. Details will be available from care providers.
Cleaning and sanitizing: We are thoroughly cleaning exam rooms between patients, as usual. Also, we’re frequently cleaning common areas like check-in desks, waiting rooms, door knobs and faucets. And hand sanitizer is available for all of our patients.
As we take these precautions for in-person visits, we also will continue to see many patients via eHealth options like video visits whenever possible. COVID-19 has greatly accelerated our use of these tools, and they are here to stay. For some patients, it’s not only about safety: Video or telephone visits are a more convenient way to see their provider.
More information about all of these precautions and care options is available on our network’s website.
Regardless of how people prefer to receive care, we’re urging all of our patients to not delay getting needed care. Patients should call their provider with any health questions or concerns.
Over the coming weeks, if we continue to experience a low number of new COVID-19 cases, we will likely begin to open more procedures including those that require hospitalization. We will do this in coordination with state health officials and with the same level of care and planning needed to ensure your safety.
Last month, as we prepared for a possible surge in COVID-19 patients, I ended my note to you with these words: “Together, we will persevere.” Circumstances have changed for the better since then, but that sentiment stands. No matter what comes next, the UVM Health Network will persevere in our dedication to the highest standard of safe, quality health care that meets the needs of our patients and their families. We are here for you and our communities, every day.
President and CEO, The University of Vermont Health Network
